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Notifications from this discussion will be disabled. Start watching Stop watching. Welcome to the discussion. Post a comment. Nicole R. They are very kind and quick but efficient! Cathy G. Always friendly guy's at the Forest Lake Valvoline shop, been going there for over a year now.
Always prompt and friendly. Convienent for me. The employees were very friendly and provided service that met or exceeded my expectations. Very respectful gentlemen working here. Service staff was very friendly and made sure the wait was not longer then it needed to be. It was a great experience. Steve E. The service was very good the simple fact is it's getting way too expensive! Mari W. The guys are so kind and informative.. I won't go anywhere else Happy New Year!! Staff was clear, courteous, efficient, tidy, and well coordinated as a team. Imparts confidence to customer, me, as your team c Imparts confidence to customer, me, as your team checks and double checks car systems in tandem with each other.
Excellent service and experience. I spoke with a tech named Zach while my car was being serviced. I asked Zach anything I had on my mind regarding oil and the typ I asked Zach anything I had on my mind regarding oil and the types etc. Zach was very professional and patient with my questions. This is the type of service I hope for when I get an oil change. The other technician Cam was professional as well. I felt confident that I was at the right place to have my car serviced.
This type of behavior speaks of the leadership at this location and the character that this location hires. It is my opinion that Zach should be in a leadership position very soon. The additional services prices are inexcusable - way too high. C Man. Tell me why that is? A better company charging far less for their product and services? Yes you have a reasonable speed of service but it's not worth it for over charging.
The workers were nice and friendly. I am not happy with the price: I was given a fifteen percent savings because I am a Veteran but it still came in over ninety dol I was given a fifteen percent savings because I am a Veteran but it still came in over ninety dollars. I realize that seven quarts is more than normal and that I requested synthetic oil but the price still is somewhat ridiculous. Greg m. They always do a quick and professional job. Really was quick to get through.
And as of now, I am not aware of anything they missed doing. Kari W.
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I wish they would have gone over the prices before just giving us the high priced one. If they had a menu with the prices listed If they had a menu with the prices listed. We know it's convenient but still might opt for a better price somewhere else form now on. Very courteous speedy and professional. Good, friendly service with clear explanations. Kathleen C. Staff always pleasant and professional. They answer any questions and even showed me how to use my phone to get a coupon. They li They like to joke around which I like.
Friendly staff been using the forest lake store for many years never been dissatisfied. Darrin M. Great employees. I wish the price was a little cheaper. Service tech was knowledgeable and friendly. Eric S. Had to wait before being serviced. Michele E. It seems like you have a whole new staff in there and the girl who led my oil change was amazing I think she was the manager not It seems like you have a whole new staff in there and the girl who led my oil change was amazing I think she was the manager not sure but she was very explanatory with my services needed and was not pushy and they were very prompt with getting my oil change done in general I was very pleased.
I got my oil changed as designed what else do you want to hear. Tara V. I use Valvoline a lot, I like the quickness of the service and the guys are always nice and friendly. Nick C. I don't indicate "highly satisfied" unless something remarkable occurred. Mary P. Fast courteous dependable. Everyone is very knowledgeable and friendly at this specific store.
I make it a point to come to this store specifically because I make it a point to come to this store specifically because of this. Complete service, fast and friendly. The staff was great and very knowledgeable! I wish they would have communicated price a little better or had reminded me of an I wish they would have communicated price a little better or had reminded me of an email containing a coupon for this visit but overall very professional.
They got me in and out as quickly as they could. Kind, courteous, managers and workers. Ripped off. The price for what work was done just outrageous. I brought a coupon for Way over priced for a oil change!!! We can change our oil ourselves for !!! It seemed the individual that I dealt with was very well trained and knew the technology. When I first starting using the facility the wait time was very short on this visit due to wait time and oil change the time was When I first starting using the facility the wait time was very short on this visit due to wait time and oil change the time was over 45 minutes not good.
Kim H. The guys have it all together there, froendly, knowledge, great communication between me and them and each other. Just my all ov Just my all over experience this time was comforting, knowing they have complete control over there garage. I have recommended this particular shop in forest lake for all of the above reasons.
Keep up the great work and Thank you, Kim. Employee named Mason repeatedly asked me to change my cabin air filter after I told him no. He also was hooting and hollering fo He also was hooting and hollering for no reason during my oil change. This was very annoying. I am not sure about your safety policies, but he wore his safety glasses on top of his hat. All other employees were very friendly. Workers were efficient and friendly. I felt the people were very knowledgeable about the services that I needed done.
David S. Very professional staff. I only visit that location as others don't seem as organized. I am a process engineer, and the Forest I am a process engineer, and the Forest Lake store is fast and efficient. Stephanie T. Nick B. Went fast Kids were Nice. The gentlemen helping were very nice. A little elderly lady walked up needing help because her keys wouldn't come out of the ign A little elderly lady walked up needing help because her keys wouldn't come out of the ignition.
The guy there didn't hesitate to walk with her to her car to get her going.
That was a true sign of respecting your elders and also proved chivalry is not dead. Thank you for not thinking twice about helping her out! I don't know his name but he was a blonde guy with glasses on. Robert M. Great customer service and no pressure like there has been in the past. Jordan C. Staff was very friendly and knowledgeable they worked well as a team and I was in and out quickly. Said I could come back couple days.
Glen L. Came in for a top off of fluids and was very gratified to get my low fluids topped off at no charge, even those that were very l Came in for a top off of fluids and was very gratified to get my low fluids topped off at no charge, even those that were very low. Sarah D. Everyone was very friendly and they were so helpful in answering my questions. Just know what I'm getting.
Friendly, professional, full of knowledge. I still thought the price was high but it helped that Pat gave me a discount otherwise I don't think I would have used Valvoline I still thought the price was high but it helped that Pat gave me a discount otherwise I don't think I would have used Valvoline. Sue s. Always professional and friendly staff. I'm not highly satisfied about anything in life. A little pricey compared to other places, but I'm willing to pay it to not hav A little pricey compared to other places, but I'm willing to pay it to not have to drop off my vehicle.
They were knowledgeable with the issues at hand with my vehicle. My drain plug was striped out and they knew what needed to be d My drain plug was striped out and they knew what needed to be done to get me out the door quickly. Joe S. Crystal V. Very friendly group of guys working this day. Customer service was excellent. Friendly, knowledgeable staff. Too expensive!
Will not return for that reason. The staff was friendly, knowledgeable, and efficient. I've been going to the Forest Lake Valvoline store for a lot of years, and I've been going to the Forest Lake Valvoline store for a lot of years, and they are always the same. That is great, and is why I continue to return there. Pricing was not discussed other than the oil choices which are still rediculously priced. I was moved to a bay to wait to be nex I was moved to a bay to wait to be next yer 2 other cars went ahead of me in the other bay Oliver Flaas.
Thorough, fast and efficient. Good people. The service was good and fast. Sue P. Good service, quick and my vehicle runs better. Always courteous and professional service. The employees were friendly and didn't pressure me into buying something I don't want. But the price is still a bit steep for an But the price is still a bit steep for an oil change in general. Phil A. Price is the last thing brought up in the conversation.
They always do a Great job. I was unable to use my coupon. A gentleman that work there are all very sweet nice and good looking and they treat me with respect. Although I love the service, I not certain if I will continue. Barb R. Dennis B. Friendly people who work there. Guys are great - A tad greasy and that comes with the job, but nice bunch of fellas. Just an average oil change. Nothing wrong with the service I received.
Love this location; staff are friendly and always on top of their game. I come here every time because of the staff. The staff was friendly and courteous and explained things without being condescending. They were also professional and I felt ve They were also professional and I felt very well taken care of from before I pulled into the garage until I pulled out!
Very pleased with my experience. Judy B. Fast service. Knowledge of technicians. Employees were very friendly and always do a great job. Scott K. The young men are always courteous and efficient. Never have had a bad experience when I get my vehicles serviced. Mike E. Quick service. Close to home and convenient. Oil I trust. All the checks to vehicle make me high satisfied. John h. Because it was enjoyable and stress free because of staff. Done quickly, good price. Although they do try several times to sell additional changes and services, they were not pushy and took my "no Although they do try several times to sell additional changes and services, they were not pushy and took my "no thank you's" without issue.
Lilli B. No problems the staff was courteous and polite. I was disappointed that the coupon was so small. Not the staff's fault, that is Not the staff's fault, that is corporate decision. Since I a a regular it would be nice to get a better discount for my loyalty to the business. Great service and really fast. They provide the service you expect for about what you expect to pay. It was my first visit and I was pleased wth the service and how quickly I was in and out in a quick manor. The staff is awesome, and they all do a great job.
Sometimes I have to wait for a bigger coupon or until I can afford to go in Valvoline is a pricey oil change. The staff was pleasant and happy, great service. All the employees were very knowledgeable and courteous. The cost of oil and filter if I bought is much cheaper. Employees knew what they were doing. I asked if there were specials or coupons an I asked if there were specials or coupons and he said no.
I was taken advantage of and am extremely disappointed. Ken m. Quick efficient friendly and knowledgeable. These guys are always friendly and knowledgeable. I appreciate their suggestions and the fact that they don't put a lot of press I appreciate their suggestions and the fact that they don't put a lot of pressure on me if I decline them. Jan S. Everyone was just so nice. Quick service and friendly staff. Karen S.
It was good, nothing extraordinary so I wrote satisfied. Waited longer than I had hoped but that was just the timing of others Waited longer than I had hoped but that was just the timing of others coming at the same time. Staff was great. I was told 45 min to 1 hour to change cabin airfilter. It needs the dash taken off. This is not the case it is on the floor by g This is not the case it is on the floor by gas pedal.
I replaced myself in 15 minutes. Lena N. Excellent customer service. Fast and friendly. I was in right away. They got me thru very quickly. Very friendly. I only go to that valvoline. They are wonderful! Tim n. I always think the price is a bit high as i use a higher grade oil. Dave J. There was a commercial van in the stall that took a long time to get all the things he wanted to have done.
The manager and his staff were amazing. Great customer service. I waited for a half hour to get in. Processes and work flows seemed inefficient and bit chaotic. Employees didn't seemed at Employees didn't seemed at all engaged with the work they were doing. Kind of a depressing experience. Then because another car in the bay in front of me was taking a long time that's the bay line they switched me to for oil change only , I was advised to go back to the other lane.
It has never taken that long to get into a bay, and I take two cars their, and the lines have been longer. If I wanted to wait that long I will bring them to a competitor for a lot less money. Quick, professional and knowledgeable. Quckiest service to date. They got what I wanted done right and fast. Kurt W. I would like to highly recommend some type of appreciation for the general manager at the Forest Lake store the general manager I would like to highly recommend some type of appreciation for the general manager at the Forest Lake store the general manager's name was Sam he was such a nice and informative Young man every time I'm there.
Please feel free to call me if you would like further details on his professionalism. Thanks Kurt Sam was highly professional and courteous. Laura L. The young me who helped me Cam and Devon were very friendly, courteous and knowledgeable. They made me feel very comfortable a They made me feel very comfortable and were respectful of my wishes. I felt like they truly wanted the best for me and my vehicle. I could not have been happier with their service. They never pressure me into getting something I don't need.
Usually fast, and I'm in and out. Nice working crew, and when it busy they were on top of getting everyone through and get there oil changes done with smiles on t Nice working crew, and when it busy they were on top of getting everyone through and get there oil changes done with smiles on there faces.
Mary A. I went there the Friday of a busy holiday travel weekend and there were four cars ahead of me two bays , so 2 in my line. Within a few minutes a tech asking me what I needed and began to do some things like tire pressure, replace my wipers, etc so that once I was in the bay, everything would go more quickly. I think that was great. Everyone was very friendly, and I was surprised by how fast it went despite the backup of cars. Robyn D. Your people make the difference! They are pleasant, professional and quick. I actually remarked during service that I wish the a I actually remarked during service that I wish the airlines could take a page from your customer service!
Terry B. It was quick. They recommended some services I know I need and will return to have done. They found a filter for the cab air I They found a filter for the cab air I didn't even know I had. It was filthy! They did a great job and were friendly and professional. I will come back for all my oil changes. We have our oil changed at this location always. I always feel pressure the second we pull in the shop. I don't like it. But at But at the same time I think the guys do a good job. Doll we want done is oil change and fluids filled and tires checked.
Once had my own air filter with us but they refused to install it even when the old one was out. Was not happy about that. I anticipated the air filter, so that Krista A. Guys were super friendly and quick. Friendly staff that always have a smile on their face! I came to this service center due to a bad experience with a competitor.
The visit was great, Very good professional employees , The visit was great, Very good professional employees , price and time took to finish the oil change was better than half of what I was use to. Chad E. The service was good, fast, and friendly. The staff were great. I don't really have any complaints. I expect to be satisfied as I expect to be satisfied as a customer at Valvoline and I am. Tweak the price a bit in favor of the customer and I'd be "highly satisfied.
Honestly, I needed new windshield wipers along with a license plate light. I was able Quick and i did not have to do it. The "Big-Bobber" Birkholz. GR8 Guys and GR8 service! I stopped going to Valvoline because of the constant up selling of everything from air filter to every fluid under the sun! The staff today were very nice and very courteous but the upselling is the same if not worse! Just change the oil! I feel that the price is too high for an oil and filter change. Also they do not hit all of the grease zerks under my truck whe Also they do not hit all of the grease zerks under my truck when I am there.
The service was quick, polite and efficient. Jill m. Because i feel like they know my vehicle. I feel good when i leave. Problem i have is your high prices. It has always been good service so did not change from last visit. Amy P. Friendly Staff, no issues. Everyone is so friendly and knowledgeable. Makes it easy to come there to get the service done and done right.
Todd P. Pressured my daughter to upgrade oil, 2x the amount of what it should have cost. Done Friday, now looked in driveway, leaking. Mess on my driveway and now we have to bring it in to get it resolved but because my daughter left back to college she will have to deal with it in Mankato. Everyone is friendly! I was told about a couple of small things that needed fixing but not pushed into having it done at valvol I was told about a couple of small things that needed fixing but not pushed into having it done at valvoline. I live on a fixed and small income so that matters to me.
Thank you for a pleasant experience! Quick, good service, friendly workers. These guys work together like a well oiled team with joy and respect for each other, the process, and the clients. Been visiting Valvoline for years. Never been dissatisfied with the service or the employees. They are not pushy and only care f They are not pushy and only care for you car. I had to wait a VERY long time to get an oil change, to the point of needing to call the building just so someone would come out I had to wait a VERY long time to get an oil change, to the point of needing to call the building just so someone would come out and talk with me.
I got in and the workers seemed not nice at all and I usually go to the maple grove location and enjoy my visit but this was my first visit to forest lake, and I wont recommend this location to anyone. I didn't like the service at all. With twokids. Nothing in particular. They did fine, however, there wasn't a case or need to be "highly satisfied ". Harry C. Friendly, efficient, and knowledgeable staff. The young men were very pleasant and knowledgeable. They answered all my questions to my satisfaction.
They worked well together They worked well together and very proficient. Cost for an oil change is on the high side compared to others. Stefan B. I'm conservative with handing out high praise. Aly T. Technician determined cause of squeaky belt, researched when it was last replaced and offered to refund if squeal came back afte Technician determined cause of squeaky belt, researched when it was last replaced and offered to refund if squeal came back after new belt installed.ediscoverynutsandbolts.com/wp-content/map16.php
The new belt took care of the problem. Tom J. I was an ASE certified mechanic for 13 years when younger and these kids were outstanding and knowledgeable. Staff were very professional courteous and effi'ient. Dave C. Even thou you have a very younger staff, they all handle themselves professionally. That is something you don't see as often in That is something you don't see as often in customer service.
Your Forest Lake Vavoline team is spot on!!! I will be back! The employees were fine and efficient. No pro No problem with them. G Miller. As always the service was quick and professional. Knowledgeable staff, courteous and efficient. Anna W. TOM A. The Real PE. Adding 5.
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Ryan H. The team was very professional and communicated very well every step of the process. Not only was the staff courteous as usual, but they were professionaly patient training in a new team member as they did their w Not only was the staff courteous as usual, but they were professionaly patient training in a new team member as they did their work. Bryan L. Quick, easy, and a coupon made it reasonably priced. Forest Lake Bees. Staff are fantastic. Friendly and smiling. Steve G. I waited outside for about minutes with no one in the bay I was waiting for. I watched several employees standing around whi I watched several employees standing around while one worked with a car in another bay.
Good luck to you. I'll be going elsewhere from now on. Paco M. I don't like being pressured to buy additional services like rotating tires, air filters, etc. I just want an oil change. The wait is always very long, even when I am next in line. Staff in in no hurry at all. They have always been very polite, but I They have always been very polite, but I'm looking for something abbot speedier. Also it's very expensive. I can drop my car off, go shopping, and pay less somewhere else. I love Valvoline.
The service people are always friendly and polite and I never feel pressured to purchase extra services or pro The service people are always friendly and polite and I never feel pressured to purchase extra services or products. I go to Valvoline for every oil change. Dayle B.
Service was fine no problems. Aaron S. Knowledgeable staff, friendly visit. Bruce N. Always prompt, always check all items they claim to tires, air cleaner, etc. It was my first time. I pulled in got out of my car, was met by a nice guy that ask that I get back in my car and pull into an I pulled in got out of my car, was met by a nice guy that ask that I get back in my car and pull into an empty stall. They were well organized and very friendly.
It was kind of fun hearing them communicate between each other. My service oil light is still on. It was fun but I will still go for the best coupon deal!!! Expensive compared to others in the area. Either the computer info is in correct or person I was told the Suzuki recommends Synthetic or Synthetis Blend. I did not do it I did not do it and said I'll talk to my husband maybe next time.
Manual from Suzuki says highly recommends SAE5w Plus said next oil change no its plus gave me a paper on other things that should be done 2 other things on list wrong!! I feel was this place getting me to spend more money and do things not true. If I would have done it would have feltI was taken advantage off. Are u out to rip off people?? Tamara j. Dan E. Good service in a timely manner. I believe the oil changes are pretty pricey. That is a lot for an oil change.
Staff was very knowledgeable, fast, communicated well and i did not feel pressured to buy anything i didn't want to. Fastest most efficient oil change ever.
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Forest lake is a driv Forest lake is a drive but faster than the other 2 locations. I did not go to your store, nver been there. I live at least 50 miles away. How did you get my email? Todd Smith. Good service and friendly. Told them at start of service I wanted oil change no extras but they kept trying to sell air filter and wiper blades which were Told them at start of service I wanted oil change no extras but they kept trying to sell air filter and wiper blades which were both fairly new.
All I had to do was drive up, ask for top offs and I was good! The guys were extremely friendly and very accommodating!
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Bud Freshour. They did a great job very thorough. Very courteous staff. Showed me my cabin filter and engine filter and they were very dirty and had them changed. But the windshi But the windshield wipers and impressed with their quality. Felt extremely pressured to buy things that I did not need and the amount I paid for what I got was extremely overpriced.
I felt like I was being talked down to. Also regarding being questioned about transmission fluid He asked me where we had it done and that he would check into it. I thought that was a bit rude. Mary p. Prompt, courteous, knowledgeable,. Tara J. Felt a little pressured to get more. Always fast and never have try to push a product or service take the to explain services so non car person can understand great Always fast and never have try to push a product or service take the to explain services so non car person can understand great bunch of guys.
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Bill S. Being Satisfied seems like a good enough response. Very efficient and polite. I'm satisfied with the resu I'm satisfied with the results form valvoline, They did a fine job. Just expensive. The guys are friendly and efficient. They remember me even when I'm bringing in a different vehicle than usual. Kris S. I have gone to this location several times and I have always received top quality service.
Tasha S. The staff were very friendly, fast and knowledgeable. They worked well together to get things done. Even though there were two c Even though there were two cars ahead of me I was still done in less than a half hour. The services were a bit more expensive than what I'm used to, so I felt a little less comfortable with their attempts to sell additional services and upgrade the oil. But, overall I was satisfied with my first experience. I really enjoyed the speedy and friendly service. Nd nancy.
Top notch customer service with positive attitudes. A plus. I love the quick service and convenience but always feel pressured whenever I visit. I do not appreciate that.
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